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Best CRM Software for Small Businesses in India


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Best CRM software for small businesses in India

Small firms rely only on growth to ensure their survival. You’ll be crushed and thrown out if you don’t evolve and advance in today’s competitive business climate. This is especially necessary for smaller firms, which rely on publicity and client relationships to develop. Clients are the heart of every business; regardless of how big or little, your firm would fail without them. On the other hand, the success and expansion of a firm depend on the interaction you have developed with your clients.

This is when CRM software comes in handy. It involves everything you need to manage your client relationships. There are various free CRM software options available that provide excellent alternatives for small to medium-sized businesses. These free CRM software programs are intended to assist organizations in managing connections, managing leads, identifying chances for transforming leads to sales, and more. Here are the best five free CRM applications for small enterprises.


What is CRM Software?

CRM software is an all-in-one solution for managing customer information, adding comments, sending emails, managing customer experiences/satisfaction, and much more. You may perform all of this without exiting the CRM software system. CRM software is a platform that links and organizes the actions and KPIs of your many teams, from marketing to sales to customer support. It gives a complete view of all client contacts, maintains track of your sales, assists in organizing and prioritizing your opportunities, and promotes communication among multiple departments. CRM for small companies keeps everyone in your organization on the same page by providing marketing, sales, and customer service with all of the data they need to thrive in their positions. A cloud-based CRM enables your staff to access customer information almost anywhere, in real-time, enhancing productivity.

Manual procedures become progressively inefficient and costly as your company expands. If you are not cautious, you might quickly lose consumers and sales.

Top CRM Software for small businesses in India

  • Drip

Drip is the most accepted eCommerce CRM, but it’s also an excellent CRM for small businesses. It’s powerful, has a lovely UI, and is simple to use for any business. This CRM simplifies the creation of automated processes and email campaigns. You may use a visual designer or a text builder to create your email. And both options are pretty simple.

Drip provides simple list segmentation, conversion monitoring, content modification, buy intent marketing, and other features. You can discover and monitor all you need to know about your clients’ stories using tags, events, and custom fields. As a result, it’s an exceptional client database program that may help you handle your contacts profitably. It’s intended to boost your bottom line by assisting you in generating leads, managing contacts, and converting them into lasting clients.

Drip includes marketing automation, extensive contact management, actionable reporting, email campaigns, one-on-one interactions, eCommerce user tracking, and other capabilities.


  • Sendinblue

Sendinblue is a robust email marketing solution with all elements required to function as a complete CRM. Sendinblue is an excellent choice for any sized business since it allows you to begin for free and then improve as your company expands. They provide dependable email delivery, email marketing, automation, transactional email for eCommerce, intelligent segmentation, and other services.

They also include SMS marketing and chat, unlike many other CRMs. SMS marketing is a powerful strategy that may immediately increase sales and engagement. Their live chat service lets you communicate with consumers and leads in real-time.


  • Hubspot

HubSpot is undoubtedly the finest CRM for smaller firms seeking a low-cost CRM solution since they first start. It’s an excellent client database program for handling new leads. HubSpot is a simple CRM that provides a wide range of customer journey management capabilities. It also has free options with restricted functionality for its CRM, Marketing, Sales, and Service Hubs that are available indefinitely. The CRM offers a user-friendly layout that allows you to see your entire sales funnel directly on your dashboard. You can examine all Contact and sales activity, detailed reports, and the user or team performance if you want more information.

HubSpot provides an iPhone and Android app, email templates, real-time alerts, email monitoring, scheduling, phone calls, and other features. It also connects with over 300 applications and services, including WordPress, email marketing platforms, lead-generating tools such as OptinMonster, and many more. You can also link HubSpot to Gmail or Outlook to automatically log activity, collecting every email.


  • Constant Contact

Constant Contact is a conventional email marketing solution that may also be used as a CRM. With a basic and easy dashboard, marketing automation, analytics, sales funnels, and a helpful drag and drop tool for composing emails, it’s ideal for small firms.

You may also use Constant Contact’s massive marketplace to store contacts, manage client information, and integrate 3rd-party connectors (including eCommerce integrations). The variety of connectors makes it simple to create the ideal platform for your company.


  • Salesflare

Another popular CRM to consider is Salesflare, and their motto says it all: less effort, more sales. This is due to the fact that Salesflare is a CRM that enables communication with customers, in addition to all of your favourite marketing tools. Even if you have limited data, to begin with, you can begin with only a few clicks and produce more sales.

This program collects contact information for your leads from social accounts, email signatures, as well as other public sources. Furthermore, all of your appointments and phone conversations are automatically tracked, so you don’t have to worry about missing to enter tiresome data.


  • Zoho CRM

Zoho is a cloud-based software package that provides you with everything you need to manage your small business efficiently. You’ll gain a formidable collection of marketing and sales capabilities with SaaS apps and online business applications.

This simple CRM software assists small businesses in organizing contacts, marketing their brand, managing sales, providing customer assistance, and much more. You may use Zoho CRM to interact with other marketing tools, acquire leads via social media, segment users, and provide help via built-in live chat.


  • Pipedrive

Pipedrive is an incredibly easy-to-use CRM software that is meant to be simple and quick. With their pipeline management feature, you can obtain an overview of your whole sales process and maintain control throughout.

You’ll receive email connectivity, sales reporting and forecasting, and mobile applications to access your CRM from anywhere and pipeline management with a simple, visual interface. Pipedrive does not provide segmentation, but identifying leads and maintaining connections is simple enough.


  • Salesforce

Salesforce is a titan in the CRM sector, one of the most delicate CRM for smaller companies. You can use Salesforce to take prospects through a tailored customer experience and leverage the intelligent marketing platform to generate more sales via emails, SMS messaging, social networks, and digital advertising. CRM is a free CRM solution that is the ideal company solution.

Salesforce has been operating for quite a long time, so it contains a ton of complex features and services for anything you could potentially need: sales, marketing, eCommerce, customer support and engagement, team effectiveness, and so on.


  • Freshsales

Freshsales, currently known as Freshworks, is a prominent CRM software that is suitable for businesses of all sizes. It is simple and provides a sales-oriented strategy with all the capabilities required to optimize conversions. It offers a great dashboard that provides instant access to contact management, statistics, emails, phone calls, and other features. If the simple, web-based interface wasn’t enough, there are now mobile applications that allow you to sell wherever you are.

Freshsales uses artificial intelligence-powered lead scoring to help you effortlessly prioritize the leads more inclined to be receptive. You can also utilize the 360-degree view of the customer to see all of the essential information on a single page, as well as build up custom process automation, gain actionable insights from conversations, track events, and see all of the essential information from a single screen.


  • Streak CRM for Gmail

Streak CRM integrates with G Suite, and free Gmail accounts to track client emails and leads, handle contacts, and keep track of your sales funnels. If you currently use Gmail or G Suite, this CRM software might be ideal for you.

You may harvest leads automatically through your contacts, add tasks and reminders, plan emails, create customized pipelines/funnels, add tags and notes, and much more.

Streak CRM includes workflow management tools such as hiring, program management, sales, assistance, and more, and you can also configure it to meet your specific requirements. It’s straightforward to use, even for total newbies, because it’s incorporated into Gmail. This CRM software is available as a browser extension, a mobile app for iOS, and an android application.


You must have a specific plan, plan, and execution to retain customer connections in your business. It will be tough to maintain track of all the touch points and conversations you’ve had with your customers and leads via the execution of your digital marketing plan if you don’t have a suitable customer relationship management approach. As a business owner, the ultimate thing you want is to provide a bad client experience, which leads to revenue and reputation loss. This is why the most excellent free CRM software is essential.



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